Privacy Policy

Last updated: December 2024

1. Introduction

PropozAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered proposal writing platform.

2. Information We Collect

2.1 Personal Information

Type of Data	Examples	Purpose
Account Information	Name, email address, password	Account creation and management
Profile Information	Company name, job title, preferences	Personalization and service improvement
Payment Information	Billing address, payment method details	Processing payments (via Razorpay)
Usage Data	Login times, features used, content created	Analytics and service optimization

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage analytics and performance metrics
• Cookies and similar tracking technologies
• Log files and error reports

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and maintain our AI proposal writing service
• Account Management: To create and manage your user account
• Payment Processing: To process subscription payments and billing
• Communication: To send service updates, support responses, and marketing communications
• Improvement: To analyze usage patterns and improve our AI models and features
• Security: To detect fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

4. AI and Content Processing

Your proposals and documents are:

• Stored securely in your account
• Accessible only to you and authorized personnel for support purposes
• Not shared with third parties without your consent
• Protected by industry-standard encryption

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

• Supabase: Database and authentication services
• Razorpay: Payment processing
• Google (Gemini API): AI content generation
• Vercel/Hosting Providers: Website hosting and delivery

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers and infrastructure

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Account data is typically retained for 30 days after account deletion, unless longer retention is required by law.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing

9. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze website usage
• Provide personalized experiences

You can control cookies through your browser settings.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification
• Providing in-app notifications

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@propozai.com
• General Support: support@propozai.com
• Website: propozai.com
• Registered Office:
  PropozAI
  19-3-68, Naralasettivari Palem
  Bapatla, Andhra Pradesh - 522101
  India